A 2-week-long investigation into how unsuspecting mobile phone and internet users of Airtel have been swindled of their credits has revealed that the mobile phone company was aware of the practice but did nothing to stop it.
On 30 January, 2012 Politico took up the issue of deliberately deducting units from phones and internet modems for no service rendered with the company’s Rawdon Street Office in central Freetown and found out from its sales and customer care units that they were aware of the act but “it was a technology related misnomer.”






